Our Terms of Business
Terms of Business
The following Terms of Business, effective 26/04/2016, set out the general terms under which Ardbrack Financial Limited will provide services to you. Please ensure that you read these terms thoroughly and should you have any queries we will be happy to clarify. We will notify you if any material changes are made to these terms.
AUTHORISATION WITH THE CENTRAL BANK OF IRELAND
Ardbrack Financial Limited is regulated by the Central Bank of Ireland as an Investment Intermediary under the Investment Intermediaries Act, 1995 and as an Insurance Intermediary under the European Communities (Insurance Mediation) Regulations, 2005. Our Central Bank of Ireland authorisation Number is C145719.
Copies of our regulatory authorisations are available upon request. You may also contact the Central Bank of Ireland on 1890-777777 or at www.centralbank.ie to verify our credentials.
CODES OF CONDUCT
Ardbrack Financial Limited is subject to Central Bank of Ireland Codes of Conduct, including the Consumer Protection Code, the Minimum Competency Code and Fitness and Probity Standards, all of which offer protection to consumers. Please see centralbank.ie for full details of the codes.
Our principal business is to provide advice and arrange transactions on behalf of clients in Pensions, Savings & Investments and Life Assurance. Ardbrack Financial Limited is an Independent Broker offering advice on the basis of a a fair analysis of the market. Fair analysis means that we must provide services on the basis of a sufficiently large number of contracts and product producers available on the market to enable us to make a recommendation, in accordance with professional criteria, regarding which contract would be adequate to meet your needs. In addition it means that you have the option of paying in full for our services by means of a fee.
A full list of the insurance and investment product providers with which we deal is available upon request
DISCLOSURE OF INFORMATION – ALL PRODUCTS
It is important to ensure that all information provided on all forms or other documentation relevant to the service being provided to you is complete and accurate. Any failure to disclose material information could invalidate your cover and could mean that all or part of a claim will not be paid. If you are in doubt as to whether information is relevant or not, please disclose it to us.
Your initial consultation with the firm will be free of charge. Following that consultation, if you decide to proceed, we will provide you with a specific quote for our services. This will be outlined in detail in our letter of engagement prior to providing you with a product or service.
Ardbrack Financial Limited may be paid a commission and other payments from product providers. In situations where we receive a commission we will disclose this to you, and this will form part of the remuneration for our services.
You may choose to pay in full for our services by means of a fee. Our fees are charged at €200 per hour, and will depend on the complexity of the case and will be agreed in advance.
Where applicable VAT will be added to our fees.
It is your responsibility to inform us of any material change to your circumstances. Failure to contact us in relation to changes in your circumstances or failure to request a review may result in you having insufficient insurance cover or inappropriate investments.
Ardbrack Financial Limited complies with the requirements of the Data Protection Acts, 1988 and 2003.
The data which you provide to us will be held on a computer database and paper files for the purpose of arranging transactions on your behalf. The data will be processed only in ways compatible with the purposes for which it was given. We would like to keep you informed of any relevant new products or services that we think may be of interest to you. You may opt out of such marketing communications at any time.
CONFLICTS OF INTEREST
It is the policy of the firm to avoid conflicts of interest in providing services to you. However where an unavoidable conflict of interest arises we will advise you in writing prior to providing you with any service.
DEFAULT ON PAYMENTS BY CLIENTS
The firm will exercise it’s legal rights to receive payments due from clients for services provided. Product producers may withdraw benefits or cover in the event of default on payments due under policies of insurance or other products arranged by you. We would refer you to policy documents or product terms for details of such provisions.
We request that you send any complaints against the firm, related to services provided by us, in writing. We will acknowledge the receipt of such complaint in writing within 5 business days and we will fully investigate it. Upon completion of our investigation, we will provide you with a written report of the outcome. In the event that you are still dissatisfied with our handling of, or response to your complaint, you are entitled to refer the matter to the Financial Services Ombudsman or the Pensions Ombudsman. A full copy of our complaints procedure is available upon request.
INVESTOR COMPENSATION SCHEME
We are members of the Investor Compensation scheme operated by the Investor Compensation Company Ltd. See below for details.
The Investor Compensation Act, 1998 provides for the establishment of a compensation scheme and the payment, in certain circumstances, of compensation to certain clients (known as eligible investors) of authorised investment firms, as defined in that Act.
The Investor Compensation Company Ltd. (ICCL) was established under the 1998 Act to operate such a compensation scheme and our firm is a member of this scheme.
Compensation may be payable where money or investment instruments owed or belonging to clients and held, administered or managed by the firm cannot be returned to those clients for the time being and where there is no reasonably forseeable opportunity of the firm being able to do so.
A right to compensation will arise only:
- If the client is an eligible investor as defined in the Act: and
- If it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; and
- To the extent that the client’s loss is recognized for the purposes of the Act.
Where an entitlement to compensation is established, the compensation payable will be the lesser of:
- 90% of the amount of the client’s loss which is recognized for the purposes of the Investor Compensation Act, 1998; or
- Compensation of up to €20,000.
For further information, contact the Investor Compensation Company Limited at (01)2244955